Frequently Asked Questions

Knowbuddy Resources FAQs

What discounts do you offer?

The discounts on our non-fiction books begin at 20% and increase with the size of your order.

How much is shipping?

Shipping to you is paid for by Knowbuddy Resources on orders of $150.00 or more.

How do I place an order?

Ordering

Can I get cataloging for my books?

Yes, downloadable MARC records are free of charge and are available for every order. Peel and stick barcodes and spine labels are available for only $0.25 each.

What type of book bindings are available?

Our non-fiction books are primarily hardcover library bound with a reinforced stitched binding and drill cloth. The bindings on our fiction titles vary and are listed with each individual title.

How are the books shipped?

Our books are shipped by courier or Canada Post and usually arrive at the school/library within 5 to 10 business days of placing the order.

What forms of payment do you accept?

We accept purchase orders, check, Visa, MasterCard, AMEX or EFT.

Are my books guaranteed?

All of our books have an unconditional guarantee. If you are not happy with your order, the books can be returned as long as they have not been processed. Damaged and defective books will be replaced.

What is Knowbuddy Resources doing to keep me safe?

Who is Knowbuddy Resources?

In 1992 The Creative Company and Saunders Book Company who had been working together through a US / Canadian distribution agreement decided to expand with a twist. John Saunders had started a telephone sales company in Canada with much success. In cooperation with Tom Peterson and The Creative Company, telephone sales were expanded across the United States. This unique expansion and collaboration led to the creation of a joint sales, marketing, and distribution team. Knowbuddy Resources is a truly international effort, to share books with schools and public libraries across Canada.

From a very modest start, in 1988, of 6 people we now employ over 150 people across Canada. Over the years we have broadened our relationships with publishers from around the world. Today books from the US to the UK to Australia and places in between, grace our preview program to bring librarians and students alike the very best books the world has to offer.


Big Timber Media Hosted eBooks FAQs

Are there hosting fees?

There are no hosting fees with Big Timber Media

Are the eBooks Compatible with my iPad?

Yes, all Big Timber eBooks are compatible with most operating systems including iPads, Kindles, Tablets, Smart Boards and PCs.

Are your eBooks compatible with Follett Shelf, OverDrive, or MackinVia?

Our platform is compatible with most other platforms. Each platform is set up a bit differently so there isn't a standard answer, however, compatibility can also be based on how a school sets up access.

How can I keep track of circulation of the eBooks?

The administrator of the account can access usage stats by logging into Manage Your Account, scroll to Activity Report and entering the dates to see usage. The report will generate a list of titles and how often each has been opened.


How do I use my MARC records to access the eBooks?

The MARC records do have a live link that users can easily click on to access their eBooks. Whether or not a username and password is required when accessing the eBooks in this manner is dependent upon if the account is set up with any type of authentication ie: IP Address or Referring URL.

Authentication allows the system to recognize the user and they will have access to the eBooks without a username and password.

What is Destiny Quest?

Destiny Quest is part of Follett Destiny, the cataloging system used by the majority of schools. A search in Destiny Quest pulls information from the same MARC record that is would if you were searching in the regular Destiny catalog and because of that, there should be no compatibility issues.

Can Patrons at the public library use their library card number to access the eBooks?

If the librarian would like that patrons to access the eBooks using OPAC (Online Public Access Catalog) then they would need to create username and passwords based on their library card numbers. There is a feature called 'Manage Your Account' in their Big Timber Account where bulk users can be set up by uploading via a CVS (Concurrent Versions System) document.